Refund Policy

At NaturalFinde, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept return requests within 14 days of the delivery date.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging whenever possible.

• Proof of purchase or order confirmation is required.

• The item must not be damaged due to misuse or improper handling after delivery.

Non-Returnable Items

The following items are generally not eligible for return:

• Clearance or final sale items

• Gift cards

• Personalized or customized products

• Products marked as non-returnable on the product page

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return.

Once your request is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

After receiving and inspecting the returned item, we will notify you of the refund status.

If approved:

• Refunds will be issued to the original payment method.

• Processing typically takes 5–10 business days, depending on your bank or payment provider.

• Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend placing a new order and returning the original item in accordance with this policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the product and packaging

We will review the issue and work to provide an appropriate solution as quickly as possible.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Information

For any return or refund inquiries, please contact us:

Email: dxmouldm341@hotmail.com

Company Name: DX-MOULD M.F.G TECH LIMITED

Company Address: ROOM 701 UNIT 127, 7/F, TOWER B, NEW MANDARIN PLAZA, 14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KL

Thank you for shopping with NaturalFinde.